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The sip:provider CE makes it possible to customize content of the emails sent on the following actions:
Default email templates for each of the email events are inserted on the initial sip:provider CE database creation. Content of the default template is described in the corresponding sections. Default email templates aren’t linked to any reseller and can’t be changed through sip:provider CE Panel. They will be used to initialize default templates for the newly created reseller.
Each email template refers to the values from the database using special mark-ups "[%" and "%]". Each email template has fixed set of the variables. Variables can’t be added or changed without changes in the sip:provider CE Panel code.
Email will be sent after subscriber or subscriber administrator requested password reset for the subscriber account. Letter will be sent to the subscriber. If subscriber doesn’t have own email, letter will be sent to the customer owning the subscriber.
Default content of the password reset email template is:
Template name | passreset_default_email |
From | |
Subject | Password reset email |
Body | Dear Customer, Please go to [%url%] to set your password and log into your self-care interface. Your faithful Sipwise system -- This is an automatically generated message. Do not reply. |
Following variables will be provided to the email template:
Email will be sent on the new subscriber creation. Letter will be sent to the newly created subscriber if it has an email. Otherwise, letter will be sent to the customer who owns the subscriber.
![[Note]](images/icons/note.png){kind=icon} | |
By default email content template is addressed to the customer. Please consider this when create the subscriber with an email. |
Template name | subscriber_default_email |
From | |
Subject | Subscriber created |
Body | Dear Customer, A new subscriber [%subscriber%] has been created for you. Your faithful Sipwise system -- This is an automatically generated message. Do not reply. |
Following variables will be provided to the email template:
Template name | invoice_default_email |
From | |
Subject | Invoice #[%invoice.serial%] from [%invoice.period_start_obj.ymd%] to [%invoice.period_end_obj.ymd%] |
Body | Dear Customer, Please find your invoice #[%invoice.serial%] for [%invoice.period_start_obj.month_name%], [%invoice.period_start_obj.year%] in attachment of this letter. Your faithful Sipwise system -- This is an automatically generated message. Do not reply. |
Variables passed to the email template:
| Invoice fields |
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The fields [%invoice.period_start_obj%] and [%invoice.period_end_obj%] provide methods of the perl package DateTime for the invoice start date and end date. Further information about DateTime can be obtained from the package documentation: man DateTime |
| Contact fields example for the "provider". Replace "provider" to client to access proper "customer" contact fields. |
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Email templates linked to the resellers can be customized in the email templates management interface. For the administrative account email templates of all the resellers will be shown. Respectively for the reseller account only owned email templates will be shown.
To create create new email template press button "Create Email Template".
On the email template form all fields are mandatory:
Name: currently only email template with the following names will be considered by the sip:provider CE on the appropriate event Section 11.1, “Email events” :
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